What forms of payment are accepted?
We accept PayPal, and credit cards as payment methods.
How to check if my payment has been received?
Once your purchase is made, you’ll receive an automated email confirming your order.
Please retain this email as a reference until you receive your package.
If, for any reason, the confirmation email doesn’t appear in your inbox, please check your spam or junk folder. If you still cannot find it, please contact our support team at support@zonexa.shop and we’ll swiftly resolve the issue for you.
Can I change my billing or shipping information?
Please get in touch with us at support@zonexa.shop for any updates as soon as possible. We can update the shipping information if your order hasn’t been processed yet.
If I would like to make a gift purchase. Can you send my purchase to a different address?
Yes, we can send your order to a different address.
How can I track my shipment ?
Once your order is shipped, you should receive a shipment confirmation number within 24-48 hours via email, allowing you to track your package. You can use our tracking page to monitor the status of your order.
How long does it take for orders to be processed before shipping?
All orders undergo processing within 1–3 business days. Please note that processing doesn’t occur on weekends or holidays.
What are your shipping rates and estimated delivery times?
We offer standard free shipping with an estimated delivery window of 5–8 business days for all orders.
For more shipping information, please refer to our shipping policy
How can I get in touch with Zonexa for support?
Don’t hesitate to contact our customer support team for any queries or assistance :
Website Name: Zonexa – zonexa.shop
Company name: Phifinery Ltd
Address : 25 Old Broad Street, Tower 42, London, England, EC2N 1HQ, United Kingdom
E-Mail: support@zonexa.shop
Contact Form: Contact Us
Phone: +1 973-315-8647
Company number: 16023858
Customer service: Monday to Friday between 9:00 am to 5:00 pm.